![]() If you are not receiving notifications when the Opsgenie app is closed, then that might be because of battery save mode of your device. If a "Force Stop" is in effect, Android stops delivering notifications for our app and you should open the app and log in again if so. Under Device Settings > Application Manager > Opsgenie, check that under Notifications it notes “Allowed”. Also, you may need to enable syncing with the account. Check from Device Settings > Application Manager > Google Play Services to make sure it is there and not turned off or force stopped.Ī Google account must be set up on your device to receive notifications. Google Play Services must be installed and updated to the latest version. Try other WiFi or Mobile networks to check if the network is the issue. ![]() If your connection is terminated by WiFi Router/ISP/Mobile Network Provider, you can't receive notifications until the next heartbeat occurs. Android sends heartbeats to the servers to keep the connection open. Your device opens a TCP connection to FCM servers. If your notifications sometimes arrive but sometimes don't, your connection may be faulty. Firewall or network environments might be blocking incoming access from these ports. Enable the New Alerts rule if not.įCM service uses TCP 5228 - 5229 - 5230 ports. Ensure your device is listed as enabled under Notification Rules > New Alerts to receive notifications when alerts are created. Restart the app to trigger a retry manually.Īfter the device is successfully listed as enabled under "My Profile" > "Contact Methods" > "Mobile Apps" notifications should be received. Sometimes FCM services are unavailable for short periods of time but the application retries to register your device. If not, the registration to FCM services may have failed. ![]() Navigate to My Profile > Contact Methods and see if your device is listed as enabled below Mobile Apps. If you are not receiving notifications, there may be some issues in the Opsgenie setup, FCM network connection, and/or device setup. Opsgenie uses Fire Cloud Messaging(FCM) to deliver push notifications on Android Phones. In the channel settings screen, Override DnD permission toggle is under “Advanced” section. You can give these permissions by going to “My Profile -> Sounds” and then clicking on any Notification Rule that you want to receive audible alerts for. Each channel has its own Override DnD permission. Android devices with Android Oreo or higher version use notification channels to show push notifications. If you are leaving your phone on DnD, there is one additional step you need to take. OnePlus devices, other than alarms, cannot or should not produce any sound in this mode. This is the behavior that is encouraged by OnePlus. Silent mode is intended to be the ultimate solution for silence. Make sure that you have given necessary permission and your consent to receive audible alerts from My Profile -> Sounds screen.ĭo not put the phone on silent mode. To circumvent this issue, Opsgenie users with OnePlus devices can do the following: Android apps are not able to change sound profiles on-demand. This happens due to a unique feature of Oxygen OS that provides users with Alert Slider for sound profiles. OnePlus 3-4-5 users may experience problems hearing notification sound even when they grant “Override DnD” permission. OnePlus devices with a physical Alert Slider
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